MaayaSupport

Troubleshooting

Fix an Ask Maaya answer

Correct the scope, request evidence, check permissions, or report an answer that is not useful.

The answer used the wrong scope

Correct it in the same conversation. Try “only last week,” “exclude canceled Orders,” “this Event,” or “what about Volunteers?”

The answer is too general

Ask “why?”, “break that down,” or “show me the evidence.” Ask for the filters, date range, source rows, or missing-data caveats.

The answer cannot see a record

Open the record directly and confirm your access. Ask Maaya cannot use hidden Events or modules. It also excludes unnecessary sensitive contact details.

The answer treats a plan as live data

Ask Maaya should label blueprint information as an initial plan. Correct the question and ask for saved operational records only.

The answer is still wrong

Mark it not helpful and explain the expected result without including personal, payment, or secret information. Open the authoritative Event records before making an important decision.

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