Troubleshooting
Fix sign-in and account access
Recover from delayed email links, expired links, provider errors, or the wrong account.
The email link did not arrive
Wait a few minutes, then check junk, spam, and work-email quarantine. Request a new link if needed. Use only the newest email.
The email link expired or was already used
Email links are single use and expire after 30 minutes. Return to sign-in and request a new one.
The wrong Events appear
Confirm which Google, Microsoft, or email identity you used. An Event or Organization invitation must be accepted by the invited identity.
Microsoft does not silently merge a different-provider account by matching the email. Use authenticated account linking when two sign-in methods should belong to one Maaya account.
A protected action asks for a passkey
Administrators and active Headliner Owners and Co-Owners use passkey protection. Sensitive actions can also require recent verification.
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