Troubleshooting
Fix Ticket and receipt questions
Find an Order, resend a confirmation, understand Ticket status, or trace a refund.
The confirmation email is missing
Check junk or spam, then open My Tickets with the buyer email. The Event organizer can review the Order and resend supported confirmation messages.
A QR code does not work
Confirm the Ticket belongs to the correct Event and has not been canceled, refunded, voided, transferred, or already used. A repeated scan does not create another admission.
The receipt amount looks wrong
Compare the Ticket subtotal, discounts, tax when applicable, Maaya platform fee, and estimated Stripe processing shown in the Order. Free Tickets have no Maaya Ticketing fee.
A refund is pending
A refund is complete only after the payment provider confirms success. Keep the Order reference and check the organizer's refund status.
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